Reducing Turnover Is Just Smart Business The contract cleaning industry has always had a turnover problem. In good economic times and bad, turnover in the industry runs anywhere from 75 percent to historical highs of 400 percent.
To understand what these percentages actually mean when it comes to dollars and cents, let's suppose a contract cleaner has a staff of 100 employees and a turnover rate of 300 percent annually. That's 300 new workers every year. Each time a worker leaves, it costs this contractor $1,000 in recruiting, orientation, and basic training costs to bring in a replacement. To maintain a staff of 100 workers with a 300 percent turnover means she'll be hiring 300 workers annually, costing a whopping $300,000. "That's a lot of money that could be used for new equipment, training programs, or added to business profits," says Terry Sambrowski, executive director of the National Service Alliance (NSA), a group purchasing organization f
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Showing posts from June, 2015